FarFinder native application for iPhone: Beta programme

Troubleshooting


If the answer to your problem is not here, please don't hesitate to contact support. Response time is quick and your problem can almost always be solved. Don't spend too much time banging your head against a brick wall - networking is hard!

The second indicator light is red

This indicates that router configuration has failed. Click here for help.

The third indicator light is red

This indicates Webjimbo is not visible on the internet. If all three other lights are green, the following may help.

Airport BaseStation or Airport Express

Make sure your Airport firmware is up to date. Open Airport Utility (Applications/Utilities) and choose Check For Updates from the Airport Utility menu. (This should happen automatically, but it's worth doing this check just to be sure.)

If you have changed Webjimbo's port

Under some circumstances changing Webjimbo's port in the preferences can confuse your Airport and cause the red light to show. Open the Webjimbo Application and click the stop button. Now restart your Airport using the Airport Admin Utility (Tiger) or Airport Utility (Leopard) as follows: select your Airport for configuration and choose Restart from the Base Station menu. Now start Webjimbo.

"Double Firewall"

If your setup is Mac-Airport-Modem or Mac-Router-Modem and you have a red third light, it might be because your modem is acting as an extra firewall, blocking connections from the internet. This is a problem you need to fix.

This is where things get a bit technical, so if you need help please contact support.

Open Airport Utility if you have an Airport, otherwise open your router's configuration interface (portforwarding.com can help you with this). Now look for the external (or public) IP address. If it starts with "10." or "192.168." or is in the range "172.16" to "172.31" then you probably have the double firewall problem.

Because you shouldn't have two firewalls, we need to tell your modem to let through all connections. You will still be protected because your router/Airport is a firewall.

Unfortunately, each brand of modem is different and so instructions cannot be listed here. You will need to read the manual for your modem. This will be available on the manufacturer's web site if you don't have it.

You are looking for a section in the manual that tells you how to specify a DMZ (try doing a Find for "DMZ"). It's often in a section titled "Port Forwarding" or "Port Mapping". You should enter your router's IP address as the DMZ - this means all connections will be sent to your router, which is what we want.

If problems persist...

If you're still having problems, contact support - we can't cover all possible scenarios here on the web site, but chances are your problem can be solved with a bit of personal support.

I have four green lights, but I cannot connect using my Find Me address

If you're trying to test Webjimbo by trying your Find Me address from inside your own network, you might find that it doesn't work. Don't worry, this is normal - as long as the third light is green you will be able to connect to Webjimbo from the internet just fine.

The problem you're experiencing is because your router won't let you connect using its external (internet) interface when you're inside the network; this only seems to affect some networks. The problem isn't specific to Webjimbo - if you had another similar service to test you'd find the same thing.

You can test Webjimbo from another machine on your network using an address like "https://my-yojimbo-mac.local:8888" (note it's https, not http).

I have four green lights, but I cannot connect using a local URL

If you're trying to connect using a URL inside your own network for testing, remember that Webjimbo uses a secure connection by default, so your URL should start with "https", eg. "https://my-yojimbo-mac.local:8888". This can be confusing at first because your Find Me address uses http.

Error viewing passwords or encrypted items

If you are encountering an error viewing passwords or encrypted items, please follow these instructions.

I can't get to Webjimbo from work!

You're probably running into trouble with your office firewall. This is easily fixed - under Webjimbo's Network tab, enter 80 in the Public Port field (which will be blank unless you've changed it already). Restart Webjimbo and you're done.

What's happening here is that by default, Webjimbo runs on a non-standard port: 8888. Some workplaces think it's more secure to only let you connect to web sites running on the standard ports: 80 for http and 443 for https. We've just told your router to present Webjimbo to the world on port 80, like a normal web site. (As far as your Mac's concerned, Webjimbo's still on port 8888; this is good because port 80 is used for Web Sharing.)

Be a little careful here - you might run into trouble if something else on your network uses port 80 - say your router's configuration interface. If you don't get four green indicator lights, try 443 instead of 80.