Support Questions and Bug Reports
If you can't find the answer to a problem here, you're finding something in the help too technical, please feel free to contact support. We are prompt and helpful!
Getting Started
See the getting started guide.
Help Topics and FAQ
- What's the web browser address for accessing my Mac?
- I can't log in!
- Where's the iPhone version?
- Is my information secure?
- Safari crashes iOS4 on iPhone
- Will FarSuite work if my Mac is asleep? What are my options?
- Can I access USB drives / Firewires drives / shared files on other computers / Time Capsule?
- Can I access my Time Capsule without FarFinder running on a Mac (or if my Mac is off/asleep)?
- Can I run FarSuite on more than one Mac on the same network?
- When I take a photo through my Mac's camera, is it saved anywhere?
- What to do if Airport Utility gives you a "Double NAT" error
- What firewall settings should I use?
- Firefox 3.5: This Connection is Untrusted
- Firefox 3: Secure connection failed
- What are the "document" and "flower" toolbar buttons for?
- How do I uninstall?
- Uninstall failed, or there are repeated launchd messages in the Console
Help With Red Lights
If one of the lights is red, the best way to get help is to click on the "Help me fix this problem" main window. This will bring you to one of the pages below, based on what the application thinks the problem is.
For good measure, the help pages are:
- How to set up your Airport Base Station or Express
- You are "double firewalled" (Airport)
- You are "double firewalled" (other routers)
- No router found
- Router configuration failed
- Public port in use by...
Webjimbo-specific help
Please see this page.