Support Questions and Bug Reports

If you can't find the answer to a problem here, you're finding something in the help too technical, please feel free to contact support. We are prompt and helpful!

Getting Started

See the getting started guide.

Help With Red Lights

If one of the lights is red, the best way to get help is to click on the "Help me fix this problem" button in the ControlPanel window. This will bring you to one of the pages below, based on what the application thinks the problem is.

For good measure, the help pages are:

Webjimbo-specific Questions

Keyboard shortcuts

You can use the keyboard to perform a number of common operations. Keyboard shortcuts consist of some combination of the shift, control and alt keys, plus a letter. The default on the Mac is control, and on other operating systems it's alt, but you can configure this to your liking in the preferences.

The shortcut keys are:

K Moves the cursor to the search box.
L Selects the Library and moves the cursor to the search box.
S Saves the item you're editing.
N Creates a new note.
B Creates a new bookmark.
R Creates a new serial number.
W Creates a new web archive.
P Creates a new PDF archive.
\ Moves the selected item to the trash or removes it from the collection.

Is it safe to use Yojimbo while Webjimbo is running?

Only if you're sure Webjimbo isn't being used at the time. In the simple case, where it's just you that uses Yojimbo/Webjimbo, you'll be fine - unless you can be in two places at once!

Be careful if someone else uses your Mac while you're out and about using Webjimbo. You don't want them using Yojimbo then. But this only matters if you use the same user account; if they have their own account which they log into using fast user switching, you're safe.

Can I run Webjimbo for multiple users on the same Mac?

Yes, but you need to buy a multiple user licence if you'll be doing this. You'll need to start up Webjimbo separately for each user. Fast user switching must be enabled so that you can have two accounts logged in at the same time.

Can I share a Yojimbo database between multiple people using Webjimbo?

Yes, but again make sure you have a multiple user licence. There is no facility for multiple user names if you're connecting to the same Yojimbo database, so everyone will use the same user name and password. Note also that you can experience odd results when multiple people are editing the same data - someone else might move an item or edit a note without you knowing.

You might find view-only tags useful in this case.

If you have a question that's not answered here, do contact us.